Refund policy

Refund & Return Policy

Last Updated: August 18, 2026

At Malik Shahbaz Traders, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, you may request a return or exchange according to the terms below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective upon arrival.
  • You received the wrong product.
  • The product is significantly different from what was ordered or described.
  • The product is unused, in its original condition, and has its original packaging and tags, where applicable.

Products that have been used, washed, altered, damaged after delivery, or returned without their original packaging may not be eligible for a return.

2. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other reasons. These may include products that are:

  • Used, opened, or damaged by the customer.
  • Customized or made specifically for the customer.
  • Sold as final-sale or non-returnable items.
  • Missing original packaging, accessories, or tags.

3. How to Request a Return

To request a return, please contact Malik Shahbaz Traders within 7 days of receiving your order.

Please provide:

  • Your order number.
  • Your name and contact information.
  • The reason for the return.
  • Clear photos or videos of the product if it is damaged, defective, or incorrect.

Our team will review your request and provide instructions if the return is approved.

4. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method whenever possible. The time required for the refund to appear in your account may vary depending on your payment provider or bank.

Shipping charges may be non-refundable unless the return is due to an error on our part, such as sending an incorrect or defective product.

5. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer an exchange for the correct product, subject to availability.

If the requested replacement is unavailable, we may offer a refund or another suitable solution.

6. Return Shipping

If the return is due to our error, such as an incorrect, defective, or damaged product, Malik Shahbaz Traders may cover the applicable return shipping costs.

For returns due to a change of mind or other customer-related reasons, the customer may be responsible for return shipping costs.

7. Damaged or Incorrect Orders

Please inspect your order as soon as you receive it. If your order arrives damaged or you receive an incorrect item, contact us as soon as possible and provide photos or videos showing the issue so we can resolve it promptly.

8. Order Cancellations

Cancellation requests should be made as soon as possible after placing an order. If the order has already been shipped or delivered to the courier, cancellation may no longer be possible and the normal return procedure may apply.

9. Contact Us

For questions regarding returns, exchanges, or refunds, please contact Malik Shahbaz Traders through the contact details provided on our Shopify store.

Malik Shahbaz Traders reserves the right to review each return and refund request and determine eligibility according to this policy and applicable law.